Maintenance and repairs
Taking care of your devices means preserving your enjoyment of hearing.
Your hearing aids are little technological marvels. To ensure they continue to provide you with impeccable sound clarity and serve you for many years, they need a little daily care!
Home maintenance: good daily habits
Your hearing aids are highly advanced technological marvels. To preserve their performance, maximize their lifespan, and ensure your listening comfort, regular care is essential. Discover simple steps you can take at home and our in-clinic support in case of damage.
Each evening, take the time to clean the essentials.
Gently wipe the casing with a soft, dry cloth. Clean the earpieces using a brush or the maintenance tools recommended by your hearing instrument specialist.
Take the time to check the clarity.
Inspect the wax guards. If you notice they are clogged or if the sound seems weaker, replace them.
Drive out the moisture
Moisture and sweat are your hearing aids' worst enemies. To protect their internal electronics, place them in their dehumidifying case every night and wipe them down thoroughly after exercising or sweating. Lastly, remember to remove them before stepping into the shower, bath, pool, or hot tub. A quick habit that makes all the difference!
Take the time to protect the components.
Never use water, alcohol or household cleaning products, as they can permanently damage the electronic circuits.
The big clean-up at the clinic: we take care of everything!
Just like a car needs an oil change, your devices greatly benefit from a check-up every 6 months. It's our time to pamper your technology.
The agenda for your preventative visit includes:
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Deep cleaning: Complete disinfection and meticulous removal of ingrained earwax.
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Performance analysis: Technical testing of each component to ensure that everything is working at 100%.
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Fitting check: We make sure that your settings always perfectly match your hearing and comfort.
Having trouble with your devices? Quick troubleshooting guide
Before going to the clinic, here are some basic checks to perform if your device seems to be malfunctioning.
The device is producing no sound:
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Batteries or battery level: Is the battery fresh and inserted correctly? If your device is rechargeable, make sure it has completed its charge cycle.
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Wax filter: Is it blocked by debris? Replacing the filter often solves the problem.
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Power supply: Is the device turned on? Is the battery compartment clean and dust-free?
The device is whistling (Larsen effect):
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Positioning: The ear tip or dome may be incorrectly inserted in your ear. Remove it and gently reinsert it.
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Wear and tear: If the ear tip is hardened, cracked or too loose, it must be replaced by your hearing care professional.
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Earwax: A buildup of earwax in your ear canal can cause sound to bounce and ring. A consultation may be necessary to have your ears checked.
Your hearing aids got wet:
Turn off your devices immediately and remove the batteries (if applicable).
Gently wipe the outside with a dry cloth.
Place them in your dehumidifier for at least 24 hours.
Absolutely avoid: Never place them on a direct heat source (heater, hair dryer, microwave).
Contact our clinic immediately so that we can conduct a technical safety check.
Having trouble with your Bluetooth connection?
Turn Bluetooth off and then back on on your smartphone.
Restart your hearing aids (by opening/closing them or briefly placing them in their charger).
In your phone's Bluetooth settings, select "Forget this device", then repeat the entire pairing process.
Make sure your mobile hearing monitoring app is updated to the latest version.
Any questions about the interview?
It's natural to want to properly maintain your hearing aids. We've compiled the most frequently asked questions here to help you understand the maintenance and repair of your hearing aids.
On average, we recommend changing the protective filter every month. However, this largely depends on your natural earwax production. If you notice a sudden drop in volume or muffled sound, start by replacing your filter.
No, the alcohol and solvents in standard wipes can dry out the plastic and damage the earphone membrane. Only use the moist wipes and sprays specifically designed for hearing aids, which were provided to you by your hearing care professional.
Most modern hearing aids have a high protection rating against moisture and splashes (such as light rain). However, they are not waterproof. If you have to walk in heavy rain, it is best to protect yourself with a hat, an umbrella, or to temporarily store your hearing aids in their case.